Refund policy

Returns: Custom orders are final sale. For other products, returns are accepted if the product is unused, undamaged, in its original packaging, and within 14 days of purchase. To initiate a return, contact us by email with proof of purchase. You are responsible for return shipping costs, except in cases where the product is defective or damaged upon receipt, where we will cover return shipping costs. We recommend purchasing shipping insurance or tracking for returns to avoid lost items. We are not responsible for lost returns. Refunds are processed within 14 days of receipt of the returned item. Sale items are not eligible for refunds. Exchanges are only available for defective or damaged products, and due to our location in Hawaii, exchanges may take longer.

Refund Processing Time: Refunds are processed within 14 days of receipt of the returned item. We will notify you via email once your refund has been processed. Please note that it may take additional time for the refund to appear on your account statement depending on your bank or credit card issuer’s processing times.

Contact us with any concerns at milukocollective@gmail.com.